Trusted and proven. Known the world over for our speedy replies but talk around the campfire is that short and sweet e-mails are answered even faster. Unless you’re Hemingway, novels will just put a frown on our face. This is the best, sure-fire way for quickest contact as e-mails are looked at sometimes 8-10 times per day…even over weekends. Yes, we’re sik like that.
Please, no e-mails asking us how to use, tune, paint, twist, turn, hold, cut, weld, solder, loosen, wire, measure, point, balance, spec, or install something that did NOT come from within our pretty white walls. Contact the original vendor. They DO offer post-purchase support……don’t they?
BEFORE YOU GO GRABBING THE PHONE, PLEASE FULLY READ AND UNDERSTAND THE FOLLOWING INFORMATION! LEARN IT...KNOW IT...LIVE IT
Although operating hours are 11:00 am-7:00 pm Central Time Mon-Fri, phones are ONLY answered within the miniscule window of 2:00-5:00 CENTRAL TIME. People on occasion have complained about this, but there's only so much time to get to all the work that needs to be done. We don't have a phone chickie dee that can answer the phones here 8 hours a day, and we don't have 6 colorfully dressed limp-wristed fags running around here acting like they know what they're doing. However, we want to do better in the phones department for you guys and eventually we'll get there, but until that time, it is what it is.
UPDATE: Because of the large amount of tech support and race injun discussions that we do on the phones, plus how much time the average phone call lasts over here (about 20 minutes), we can no longer accept phone orders...online ordering only! I repeat...ONLINE ORDERING ONLY. If it has a "add to cart" button, that is how you buy it.
Time Zones 101: We are on Central Time. It is now 2pm on your watch. If you're Eastern, it is 1pm here. If you're Mountain, it is 3pm here. If you're Pacific, it is 4pm here. If you're lucky enough to live where Shave Ice, Luahs, IZ, and surfing is the aloha of life, it is 6pm (or 7pm during Daylight Savings Time season) here...and possibly already very well deep in an alcohol frenzy. Savvy?
TIP! It will NOT help to keep calling and calling and calling in hopes of catching us. Just because no one picks up doesn't necessarily mean someone is around to field your call. Chances are, we are busy on the other line discussing connecting rods, race engines, and/or the current Babe of the Week with our cool customers. "Call Waiting" is such a rude concept, so we don't exercise that facility. Let it roll to voice mail and leave a message with your name, number, and the nature of your call. Speak clearly and watch your diction. You'd be surprised how many people need a refresher course in the English language. Cell phone users, make sure you have 5 bars. Dropouts are aggravating when you're leaving a message and a few digits are gone in your phone number. We actually do return phone calls over here. All calls are returned in the order they seem interesting. The only exception to the rule is international calls (sorry...no call back BUT for you International guys only, feel free to email us...even on motor services). We know that you really enjoy listening to the nice, friendly, radio-esque voice on our voice mail but remember:
- If you don't leave a message, we can't return your call.
- If you don't leave a message, you will never get the chance to talk with us.
Call us Toll Free: 1.888.749.CRYO (2796)
WE CANNOT STRESS ALL OF THE ABOVE ENOUGH!! FOLLOW THESE GUIDELINES AND WE'LL NOT ONLY BE YOUR BEST FRIEND BUT WE'LL BEND OVER BACKWARDS AND JUMP THROUGH HOOPS OF FIRE TO HELP YOU WITH YOUR PERFORMANCE GOALS.
If sending in payment for custom rod purchases, race engine building, or sending in parts for core exchanges, headwork, Butcher crank service, or any other modification, please email us for our mailing address. DO NOT mail in parts that require a signature for delivery. That creates more havoc than 20 midgets shoved into a V Dub. Don’t worry…your payment and/parts will fall into official FFWD hands over here. Hey…this is a nice area. We don’t do ghetto.